Control Stakeholder Engagement
Figure 46:Control Stakeholder Engagement: Inputs, Tools and Techniques, and Outputs. Reprinted from "A Guide to the Project Management Body of Knowledge (PMBOK Guide), (5th Edition)" by Project Management Institute, 2013, p. 410. Newton Square, PA: Project Management Institute, Inc. Reprinted without permission
Figure 46: Control Stakeholder Engagement above depicts all the possible inputs tools and techniques resulting in Work Performance Information, Change Requests, Project management plan updates, Project document updates and Organizational process assets updates.
13.4 Control Stakeholder Engagement
Process Definition
Control Stakeholder Engagement's purpose is to create a participatory environment of actively listening to and responding by adapting to stakeholder interests. Engagement involves formulating strategies to improve the stakeholder experience as the project progresses through the life cycle.
Process Assessment
Stakeholder buy-in is an important aspect of retaining customer loyalty. Creating an atmosphere of customer-centered values. Customers treated well are more apt to divulge unrealized needs. These unrealized needs materialize into new products and features. Customers buy from companies that value them and care about their needs.
Control Stakeholder Engagement
13.4.1
Input
In PGMT 501, the Project Management Plan for Rock-n-Roll Landscaping is input in Controlling Stakeholder Engagement.
13.4.2
Tools and Techniques
Reflection Paper Virtual Teams 502:
In PGMT 502, expert judgment in this paper discusses virtual teams and techniques to engage virtual team stakeholders.
13.4.3
Outputs
In Microsoft Project, exercise Don Funk Earned Value an output takes work performance information to perform earned value calculations.